With 13 years' experience working on Store Solutions and thanks to my knowledge of the Retail business i leverage my skills to participate in Toshiba GCS developpement and to reinforce its market share leader position in advanced Point-Of-Sale technology.
I learned a lot these past years as a Product and Brand manager and i want to take advantage of experience at commerce service and thus to take up a new challenge as an account manager.
the promotion and strategies to grow the brand presence in the market and especially on the Self Service solutions (Self-Checkouts and Cash Management solutions) responsible for
Providing solutions management expertise advising marketing management on brand positioning and market trends
Define a short and long term business plan for the brand which adresses solution holes and distribution strategies.
Competition monitoring and analysis
Understanding customer needs and define gap analysis
Defining technical & functional specifications for new products/solutions
Initiated the distribution strategy with sales & channel manager to increase business and market share (Self-Service solutions)
Successfully developed and launched 2 new Cash Management solutions dedicated to European market that expand our market share.
Coordinating of all the different departments involved in solution development (research, design, manufacturing, testing & maintenance team
Coordinating & driving solution launch with marketing, sales & supply chain managers
2 products developments & launches (Cash Management), 3 new customers referencing (Cash Management & Self Checkouts), 2 new distributors for Self-Service solutions within a year (and even less)
competition to monitor market trends Managing the
new products development by providing to the European & the Worldwide Marketing team input on new product requirements, competitive threats and go-to market issues. The Toshiba GCS
offering value proposition creation Meeting with customers & prospects to introduce Toshiba GCS brand and portforlio
Working with the sales team to
write responses to RFPs and pitch presentation
Developping partnerships to increase business through the channel (Roadshow, partner events, etc…) Driving
product launches (Announcement letters, Beta programs, email compaign, …) Ensuring
demonstration facilities correctly represents the current product portfolio from both a HW & SW perspective.
20+ products launches, 3+ very large RFPs wins (>5000 units each) over the 3 past years
pre-sales support to sales teams during the sales process.
Providing answers to questions in a
Request for Information (RFI) or a Request for Proposal (RFP) Positioning
our solutions against competitive one Assisting sales team in
assessing potential application of company products and services to meet customer needs Delivering
Proof Of Concepts (POC) Working with the country sales leader & the sales team
to develop selling strategy. Performing
technical presentations of our solutions and live demonstrations. Attending and participating in
International trade shows (NRF, RBTE, Equipmag…) to promote products, solutions and services.
Testing & Benchmarking our new products and solution before they go to market
Anticipating how market and competitive factors will influence the selling of Toshiba Point of Commerce products & solutions Training
tiers 1 & tiers 2 business partners (ISVs) to integrate and sell our products
Organizing and running technical workshops for support team.
Writting dozens of guides and procedures (user manuals, service guides, course manuals …).
Managing critical situations and technical escalations
Primary point of contact for customers
Ensuring that incidents routing is done properly and that appropriate ressources have been engaged in the resolution.
Providing timely feedback to upper level management and to customer.
Providing details Root Cause Analysis documentation to problem management.
Ensuring that support team
ouvelle N ormation d’ F ngénieurs en I ptronique O
1ere et 2e année (classes préparatoires intégrées)